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FAQ

You can easily access our extensive FAQ section, which is designed to swiftly address common queries and promptly resolve any issues you might encounter.

All HOT 20

Questions

Where can I download Windows 10 driver for my Hi-Fi Z97X motherboard?

Please go to motherboard's download page, then select Driver section.

Then you should be able to find Windows 10 drivers.

https://www.biostar.com.tw/app/en/mb/introduction.php?S_ID=802#dl

How do I disable the mouse LED when system power is turned off?

Please enable EuP(ErP) function in BIOS to turn off all the stand-by power for the USB ports. Under Windows 10 OS Setting: Power Options/System settings > Do not select [Fast Startup] to disable mouse and keyboard after system shutdown.

How to set my USB pen drive(flash disk) as first boot device?

If you have an bootable USB pen drive (flash disk), please refer the BIOS setting here:

1. Plug in USB flash drive, then boot up to BIOS> Boot menu.

2. Select [Hard Drive BBS Priorities].

3. In [Boot Option #1] Select [Generic USB Flash Device] for first boot device.

4. You can see [Boot Option #1] has [Generic USB Flash Device] as first boot device.

5. Save and exit BIOS for next reboot.

6. If use Intel chipset model, please go to BIOS> Advanced> USB Configuration.

Set XHCI mode to [Auto], then save and exit the BIOS setting.

I got unknown device "ROOTMSSMBIOS000" on my system, how can I fix it?

You might check if you just install a new device to your system, then you will need to install the driver for it.

Or this could be virus to cause the system have unknown device.

If so, then you might need to back up all important data and clean the hard drive with anti virus program.

Will my FM2+ board supports AMD Godavari CPU?

After update latest BIOS and latest chipset driver from our download section, FM2+ motherboard will be able to support AMD Godavari CPU.

System will still be able to boot up properly with BIOS on-board.

So you can install the CPU first, then update BIOS and driver later.

My system does not boot after BIOS update, what can I do?

There always a chance that BIOS might fail after update.

If your system is running fine, then there is no need to update BIOS.

However, if system does not boot after BIOS update, please refer this information.

See FAQ here for BIOS recovery for AMI BIOS motherboard models.

https://www.biostar.com.tw/app/en/support/faq_content.php?S_ID=392

If there is no help after BIOS recovery, then you might need to contact local shop or local dealer help you to re-program the BIOS EPROM.

After install the second memory module, my system will not get POST and error beep sound comes up.

The error beep sound after second memory module installation means memory have problem.

It will be best to remove the newly added memory module from the system.

The best way to use two or more memory modules on the motherboard is to use memory modules from same batch with same speed and size.

Otherwise motherboard's BIOS will not be able to support all different memory timing setting at same time.

The result will cause system unable to boot with black screen.

When I see "CMOS fail" error message on POST screen, how can I fix it?

If see "CMOS fail" error message during boot up, this is not motherboard's physical problem.

It can be resolve by load optmized default setting for the BIOS.

You can press F3 key in BIOS by load the optmized default setting, then press F10 key to save and exit the BIOS.

After next boot up, there should be no CMOS fail error message in the POST screen.

Note: For older motherboard model, it will need to press F9 key to load the optmized default setting.

How to set up two LAN cards in bridge mode?

Please refer the instruction here for the setting.

1. Open Network and Sharing Center by right click the internet logo on the desktop.

2. Select "Change adapter settings" in Network and Sharing Center.

3. There should be 2 LAN cards in the system to do the bridge setting.

4. Select both LAN cards, then right click and select "Bridge Connections".

5. It will take a while for system to bridge the LAN cards.

6. After the setting is done, system will have Network Bridge icon in Network Connections. Now two LAN cards will run in bridge mode.

Q10

How to enable CIR function on my TA970 PLUS motherboard?

CIR is an option device, so we did not include it in the motherboard package.
User need to purchase the CIR receiver and remote control unit to make this function work.
Otherwise there is no need to install the CIR driver.
We have Biostar remote control device if user need to purchase it.

Here is the link for Biostar accessories, Bio-Remote MCE controller device is in Others menu.

https://www.biostar.com.tw/app/en/accessory/index.php

Please follow the instruction here for enable the CIR function.

1. You will need to Enable the CIR device in BIOS. It's under BIOS>Advanced>Super IO> CIR controller.
If you don't Enable it, CIR driver will not install properly due to unable to detect the CIR device.

2. You can download the driver from our website or you can use the driver from our driver CD if you do the first step.
In driver CD, ITECIR Infrared Receiver will pop up once you enable the BIOS setting.

Driver download location:

https://www.biostar.com.tw/app/en/mb/introduction.php?S_ID=787#dl

3. You will be able to see the device manager has ITECIR Infrared Receiver(SIO2) device showed once you complete the driver intallation.
When you connect CIR receiver, then the function will work properly.